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Terms & Conditions

TMH is a trading name of Teenage Mental Health Limited 

Payments - All payments must be made at the time of booking prior to attending events. 
Cancellation policy -

If you are unable to attend a course you are booked on, you may substitute, (by prior arrangement and after notifying us), someone else in your place.

If you are unable to attend and cannot or do not wish to give the place to someone else, we may accept the fee paid as payment towards a place on the same or another course that takes place within 3 months following the originally booked event.

Such a transfer will be on condition that we are informed in writing of your intentions four weeks prior to the originally booked event. Bookings can only be transferred once.

If you are unable to attend, and not in a position either to transfer your place to another person or to another event, then the following charges will apply:

Cancellation charges - training courses

16-12 weeks before the course: 25% of the fee

12-8 weeks before the course:  50% of the fee

8-2 weeks before the course: 75% of the fee

Less than 14 days before the course: 100% of the fee.

Please note that full payment is required for non-attendance on a booking that has been transferred.

In line with Consumer law you have a 14 day cooling off for online booking of services.


if your course starts within the 14-day cooling off period you will still have the right to cancel, but you must pay for the value of the training.

If the course is provided in full within 14 days of booking the right to cancel will be lost during the cancellation period if the service is provided in full before the 14 days elapses. 

TMH Training reserves the right to amend, cancel or reschedule training events in the event of an emergency.

TMH Training reserves the right to withdraw services to any attendees that do not adhere to our codes of conduct during training events.